At the Razorpay D2C & Retail Summit ’24, we tackled this question with an expert panel featuring Taniya Biswas, Founder of Suta, Ganesh Sonawane, Founder of Frido, Mohit Sadaani, Co-founder of The Moms Co., and Aakash Anand, Founder of Bellavita. 

In this insightful session, the panel shared practical strategies and candid advice on overcoming payment hurdles D2C brands face. The panel discussed how perfecting your secret sauce for checkout involves much more than just optimising the payment process—it requires laying the groundwork across multiple areas. They emphasised that while a frictionless checkout is key, true D2C success is about much more—it’s about mastering every part of the customer journey and going beyond the final step!

Here are 3 key takeaways from the session that will get you thinking: is your secret checkout sauce really just about the checkout, or is there more to it?

1. The Customer is Always King

What are the real problems your customers face? What exactly are you solving for? As a D2C founder, the first step is to deeply understand these issues. Keeping your customers at the heart of your strategy sets the foundation for meaningful success.

The session emphasized the importance of owning the problems your customers face and showcasing them in your campaigns. Highlighting how your product’s features can address these challenges builds a strong connection. For instance, show how your solution can simplify a process or make life easier, rather than getting caught up in technical details. Every part of your funnel should illustrate how your product alleviates their pain points.

Don’t stop there—engage with your customers to gain deeper insights. For example, Suta discovered from conversations with younger customers that they wanted to wear sarees but struggled with draping them. This kind of direct feedback provides invaluable insights that data alone can’t offer. By understanding these nuances, you can better anticipate their needs and remove any barriers to purchase.

“Showcase the problems you’re solving in your creatives. When your audience sees how you tackle their challenges, they’ll start to forge a genuine connection with your brand.” Ganesh Sonawane, Founder of Frido

2. Content is Still King!

Before a customer even reaches the checkout stage, they must first discover your brand in a crowded marketplace. They need to learn about you, explore your catalog, and feel compelled to make a purchase. So, how do you capture their attention and guide them through this journey?

Once you’ve identified the problem you’re solving, the next crucial step is to define your brand identity. What does your brand stand for? What values does it uphold? What is your brand’s language and, most importantly, what’s your story?

Take Suta, for example. They’ve made sure their products stand out for their quality while also highlighting their support for Indian artisans and weavers. This connection makes customers proud to wear Suta and be part of a larger narrative. Similarly, The Moms Co. emphasizes rigorous questioning at every stage of their process to ensure they deliver the best for their users. 

“If you’re authentic, people will remember you. They come back for your products because they trust your quality.” Taniya Biswas, Founder of Suta

In essence, building a great product is crucial, but crafting a compelling brand story is equally important. Content has always been king! It’s through your story and the value you communicate that you build trust, engage your audience, and drive repeat business. 

“Own your content. Own your brand language. Own your story. Make sure people believe in why you’re doing what you’re doing.” Aakash Anand, Founder of Bellavita

3. Mastering the Checkout Experience

Once the first two steps are in place, it’s time to refine your checkout experience. You’ve already laid the groundwork —now it’s about optimizing sales, growing your D2C presence, improving conversion rates, reducing COD orders and RTOs, incentivizing prepaid sales, and ensuring a solid logistics system.

Many customers may add items to their carts without completing the purchase. The easier your checkout, the higher your conversions. Create a touchpoint with your customers after they add to their cart, guiding them through the process. 

One challenge that arises in this phase is managing COD orders, which often account for a large share (around 60-70%) in the early stages as customers build trust. However, a significant portion of RTOs typically stems from COD orders. Adding a small COD fee can create some friction and help reduce these returns, while ensuring faster delivery times can also make a difference.

Additionally, selling across both your D2C site and marketplaces can complement your growth, as long as it doesn’t negatively impact your margins. Offering a 10-15% discount on prepaid orders can incentivize quicker sales, and in marketplaces, converting traffic into actual purchases is crucial to maintaining strong listings and overall profitability.

“Making a mom’s life as easy as possible is our goal. If she can buy more easily from a marketplace, why force her to visit our website? It’s all about solving for the customer.” Mohit Sadaani, Co-founder of The Moms Co.

To Sum Up…

A frictionless checkout experience, backed by a strong brand identity and deep customer understanding, is key to D2C success. It’s about optimising every touchpoint in the customer journey, ensuring they connect with your story and trust your process. When everything aligns, your secret sauce becomes a recipe for growth.

We looked around and found ourselves at the heart of disruption—and it was exhilarating. At the Razorpay D2C and Retail Summit, disruption wasn’t just encouraged; it was celebrated. The sessions were driven by some of the boldest minds in the industry, one of which focused on Engagement: The Challenging Economics of Retention & Loyalty.

The session was hosted by Rahul Kothari, COO of Razorpay, and featured a panel of industry leaders: Rahul Gupta, VP of Product/Tech at Zomato; Avi Kumar, CMO of FnP; Clifton David, VP of Solutions & Sales at Gupshup; and Nakul Kumar, Founder of Cashify.

Every Entrepreneur’s on a Quest for Customer Retention

“Customer retention depends on delivering exceptional service, particularly in high-frequency transactions. At Cashify, we’ve learned that offering robust warranties, reliable repair services, and addressing e-waste concerns are crucial. By focusing on a seamless and trustworthy experience, we not only build customer trust but also foster loyalty and repeat business.” Nakul Kumar, Founder of Cashify

For brands, it’s no longer just about acquiring customers—they want to captivate them, keep their attention, and build lasting loyalty. Now, how to do that? It’s a million dollar question! We found the answers in this session. We had a front-row seat to the secrets of customer retention and growth across various industries. From acquisition and retention to community building, the panel covered the entire customer journey, revealing how each step contributes to a larger win and telling us exactly how to achieve it.

1. Mastering the Balance: Acquisition Meets Retention

Acquire or retain- What should you focus on more? Well, it’s a loop. Acquisition starts the journey by drawing in new customers. As they engage with your brand, Customer Experience becomes crucial—ensuring every interaction is exceptional to keep them satisfied. Next, the focus shifts to Retention, aiming to maintain their loyalty. Data Insights then loop back into the process, refining strategies to enhance both acquisition and retention. 

This creates a continuous cycle where satisfied customers advocate for your brand, attracting new customers and sustaining growth. Integrating these elements achieves a balanced, self-reinforcing growth model where each stage supports and enhances the others.

“Focusing on retention by improving user experience and service reliability helps not only in keeping current customers but also attracts new ones through positive word-of-mouth. It’s a virtuous cycle where happy customers become brand advocates.” Rahul Gupta, VP of Product & Tech at Zomato

2. Keeping It Fresh: Engagement Strategies for Occasional Shoppers

Drawing from his personal experience, Avi Kumar, CMO of Ferns N Petals talked about infrequent customer interactions. For instance, in the gifting industry maintaining engagement requires creative and strategic approaches.

Since customers don’t shop often, brands must find ways to remain relevant and top-of-mind through personalized and timely communications. This could involve sending seasonal reminders, engaging through social media, and gathering feedback to continuously improve. Such strategies help keep the brand in the customer’s consciousness and foster a sense of connection that encourages repeat business. 

“We use quality checkpoints and personalized communication to ensure that our brand stays top-of-mind. By implementing seasonal reminders and actively seeking feedback, we encourage repeat purchases and keep our customers engaged despite the infrequency of their interactions.” Avi Kumar, CMO of Ferns N Petals

3. B2B vs. B2C: Tailoring Your Retention Playbook

Retention strategies need to be customized for B2B and B2C environments due to their distinct characteristics. B2B businesses often benefit from data-driven communication channels like WhatsApp, which help in delivering precise information and support tailored to business needs.

In contrast, B2C strategies should focus on delivering unique features and creating a seamless, enjoyable customer experience. The goal is to address the specific needs and expectations of each segment, ensuring that your approach resonates and effectively builds long-term loyalty. 

“For B2B, leveraging platforms like WhatsApp for data-driven communication allows us to engage customers with relevant information and support. In contrast, B2C strategies thrive on delivering unique features and ensuring a smooth, reliable customer experience to keep consumers coming back.” Clifton David, VP of Solutions & Sales at Gupshup

To sum up

Keeping the conversation with your customers going and really understanding what they need is crucial for success. It’s not just about getting them through the door; it’s about making sure they want to come back. Offering smooth refund processes, personalised vouchers, and tailored experiences can make a big difference.

Know what your customers want, solve their problems when they come up, and reward their loyalty with perks that matter. By focusing on these elements, you not only meet but exceed their expectations, turning satisfied customers into loyal advocates who keep coming back for more.

This is a sector that caters to millions of online shoppers from the bustling streets of our cities to the quiet lanes of our towns. The D2C market in India is projected to reach over $60 billion by 2027. This is a reflection of the innovation and disruption this sector is known for. 

At Razorpay we work with 6 out of every 10 D2C brands to power their money movement. To truly empower these businesses, we’ve built a holistic ecosystem that addresses every aspect of money movement. We constantly innovated to bring them cutting edge solutions to power the way they accept payments online, offline and to help them pay better – be it their vendors, customers and employees. 

This year, at the D2C and Retail Summit, we’ve unveiled some cutting edge solutions to help businesses solve for this trifecta of money movement. 

Meet Checkout 360: Our Latest and Greatest Way to Turn Browsers into Buyers!

The checkout is the point where all your efforts culminate. From consideration to checkout the journey shoppers are on needs to be seamless, quick and delightful. This is exactly what we’ve achieved with our latest and most advanced checkout solution. Checkout 360 combines a wide range of product features that can elevate your customer’s experience from consideration to post-purchase. 

With Checkout 360, we’ve reimagined how your checkout can be built for joy. 

We are bringing our most powerful features into Checkout360 to be available out of the box for businesses to use. 

Razorpay QuickBuy

With Razorpay QuickBuy, customers can purchase directly from the product page, making checkout 5X faster without manually entering their details.

Razorpay Konnect

With Razorpay Konnect you can run your business on WhatsApp and handle everything from accepting payments, marketing, showcasing your products and even handling customer support. 

Partial COD

And when shopping with new brands, we all prefer COD. We give you the best of both worlds with Partial COD. Customers pay a portion of the amount when placing an order and the rest upon delivery, making it easier for them to manage large purchases and build trust with new merchants.

COD Optimisation

We’ve taken COD Optimisation to the next level. Our Intelligent COD Optimization assesses each order, converting risky ones to prepaid or adding a COD fee. 

Razorpay RTO Protection

And in case your order still gets returned, Razorpay RTO Protection covers shipping costs, reducing return-to-origin losses and keeping you focused on growth.

Retaining and engaging customers doesn’t have to break the bank!

In today’s fiercely competitive, offer-driven market, retaining customers and encouraging repeat visits have become significant challenges for brands. Many businesses end up compromising their profitability in the constant battle to boost customer retention.

Customers today are always on the lookout for discounts and rarely make a return purchase without a deal. This behaviour has led to an increasing shift between brands, driven primarily by the search for better offers, making retention more costly than ever before.

Our innovative Growth Marketing suite is designed to revolutionise how D2C brands think about growth.

• Our Gift Card Platform takes the hassle out of managing gift cards. It automates everything—from creation to distribution—so businesses can focus more on delighting customers and less on administrative tasks.
• Offers Engine that empowers businesses to create customised offers tailored to their unique needs.
• Wallet as a Service that serves as a centralised hub for all customer rewards, simplifying the user experience by consolidating all rewards into a single wallet.

Your Favourite Online Shopping Features, Now Live in Stores

We all love the in-store shopping experience—the joy of seeing and touching products, and getting instant gratification. But often, we end up shopping online because it’s so much easier. Online, you get all the details, payment options, and quick checkouts with minimal effort. 

We’ve made it our mission to bring that same ease to in-store shopping. With our Razorpay POS solutions, we’re making offline shopping smoother and more enjoyable. Rediscover the pleasure of shopping in stores with our innovative technology.

Razorpay A1

Meet the Razorpay A1, our all-in-one POS device designed to keep your business ahead of the curve. As QR codes become as common as credit cards, the A1 is your gateway to embracing the UPI revolution. This device is built to handle a wide range of payment preferences, ensuring you’re ready for today’s tech-savvy Indian consumers.

Razorpay DigiPOS

Imagine transforming every device in your store into a sales machine. With DigiPOS, that’s now a reality. Empower your sales team to manage every aspect of the customer experience, from processing transactions to offering EMI options for new-to-credit customers. DigiPOS integrates smoothly with various financial solutions, driving greater financial inclusion and enhancing the customer journey.

Razorpay Super QR

In a world where UPI dominates digital payments, QR codes have become routine. But we’re shaking things up with Razorpay Super QR. Traditionally, offers, EMI options, and credit benefits were reserved for online transactions. Now, your customers can enjoy these perks right at the point of sale with a simple QR scan. Super QR is set to transform how we view and use QR payments.

Razorpay BillMe

And finally, say goodbye to paper bills and hello to Razorpay BillMe. Our platform converts paper bills into GST-compliant digital invoices, simplifying your operations and boosting compliance. BillMe organises and analyses data from various channels to enhance customer engagement strategies. Use digital invoices to drive retention, boost sales with targeted offers, and seize cross-sell opportunities.

And we’ve changed the way businesses pay! 

With the CFO stack for D2C brands we simplify and streamline – payroll, vendor payouts, and elevate your business banking experience.

• Salaries often make up a huge chunk of your expenses, and the last thing you need is a payroll system that’s complicated and time-consuming. Over the past 7 years we’ve solved for this with RazorpayX Payroll. This is a fully-automated payroll software with direct salary disbursals and built-in compliance filing, it ensures that payroll is never a pain point again. 
• And vendor payments can be a full-time job in itself. That’s Source-to-Pay is designed to handle everything from vendor onboarding and management to automated processing and reconciliation.
• Our world-class API Payouts stack helps you make payouts like rewards, cashbacks, and more, at an incredible scale, delivering customer delight effortlessly. Our bulk payout links feature has enabled large D2C brands to handle COD refunds seamlessly.
• With Smart Collect, we’ve already simplified the reconciliation of direct-to-bank transfers using unique customer identifiers. Now, with Smart Collect 2.0, we’ve taken it a step further by extending seamless reconciliation to UPI transfers as well.

To Sum Up… 

At Razorpay, we’re dedicated to simplifying money movement for businesses, making accepting and processing payments effortless. With the D2C market in India set to exceed $60 billion by 2027, we’re excited to support you on this journey. 

Our innovations are designed to streamline your financial transactions so you can focus on what you do best. Let us handle the complexities of payments while you drive your business forward and make the world a better place.

If you can’t attend the event in person, don’t worry— you can still join us virtually via live stream!

Tune in online to catch all the action, including keynote speeches, panel discussions, and fireside chats, from wherever you are. Click the link below to access the live stream:

Razorpay D2C Live Stream

What is the Razorpay D2C Summit? 

The Razorpay D2C Summit is India’s leading growth-focused event dedicated to empowering D2C and retail businesses. Organized by Razorpay, this one-day event will bring together industry leaders, successful entrepreneurs, and innovators to share valuable insights and explore the latest strategies in the D2C space.

Why Should You Attend the Razorpay D2C Summit Today?

The Razorpay D2C Summit 2024 promises a day filled with thought-provoking discussions, insightful panels, and networking opportunities tailored to the fast-evolving direct-to-consumer (D2C) landscape. The agenda features a wide range of sessions, each focusing on key aspects of D2C success. 

Here’s a glimpse of what you can expect:

Is Checkout the Secret Sauce to D2C Success?

Explore the significance of a seamless checkout experience in driving D2C conversions. This session will feature industry leaders sharing their strategies to optimize the checkout process.

Unlocking POSsibilities: The Devil is in the Retail

Retail success hinges on understanding the finer details of POS systems and how they can boost both online and offline sales. Learn from top retail experts on how to enhance your retail operations.

Engagement: The Challenging Economics of Retention & Loyalty

This panel will dive deep into the challenges and economics of retaining customers and building brand loyalty. Find out what works best in retaining customers in today’s competitive market.

The Fundas of D2C Funding: Insights & Strategies

Hear from seasoned investors and venture capitalists on the latest funding trends, strategies for securing investment, and what they look for in D2C brands.

To FIN-finity & Beyond: Build a CFO Stack for 10x Growth

Learn how to build a financial stack that supports exponential growth. This session will cover insights from CFOs on scaling financial operations in the D2C space.

Fireside Chat with Aman Gupta

Get inspired by an engaging fireside chat with Aman Gupta (CMO, boAt), Peyush Bansal (CEO, Lenskart), and other top industry leaders as they discuss their journeys and growth strategies.

Global Growth: From New Delhi to New York

Learn from experts who have successfully expanded their D2C brands globally, discussing strategies for international expansion, localization, and overcoming challenges.

Winning Strategies for Your Shopify Store

This session, led by Bharati Balakrishnan (Country Head – APAC, Shopify), will focus on key strategies to optimize and grow your Shopify store in the highly competitive D2C market.

From Pitch to Profit: Growth Strategies from Tank Champions

Hear from Shark Tank India champions who have turned their pitches into successful, profitable ventures. Gain insights on scaling, branding, and operational efficiency.

This action-packed agenda ensures that every attendee leaves with valuable takeaways to apply to their D2C business. From mastering the art of checkout to understanding global expansion, the Razorpay D2C Summit 2024 covers it all.

List of Speakers for Razorpay D2C Summit 2024

The Razorpay D2C Summit 2024 will feature a stellar lineup of entrepreneurs, founders, and leaders from various industries, all sharing their insights on building and scaling successful D2C businesses. Here’s a confirmed list of speakers who will be gracing the event:

How to Attend the Event?

Offline registrations for the Razorpay D2C Summit 2024 are now closed. However, you can still participate in the event online!

To attend virtually, click the link below to access the live stream and enjoy all the sessions from the comfort of your home:

Join us online to experience the keynote speeches, panel discussions, and fireside chats live. Don’t miss this chance to gain valuable insights from top industry leaders!

Frequently Asked Questions

1. When and where is the event taking place? 

The event is happening today, September 5th 2024, and will be held at Le Meridien, Gurgaon.

2. How can I attend the event virtually? 

If you can’t attend in person, you can join us online via the live stream. Offline registrations are now closed, but you can access the live stream by clicking the following link: Razorpay D2C Live Stream.

3. What will be covered in the event? 

The summit will cover a range of topics including D2C success strategies, retail technology, engagement and loyalty, funding insights, and global growth strategies. Key sessions include keynote speeches, panel discussions, and masterclasses.

4. Will the sessions be available for replay? 

Information about replay availability will be provided after the event. Stay tuned to our official channels for updates.

Event Highlights:

• Network with industry leaders: Connect with like-minded professionals and build valuable relationships.
• Learn from experts: Gain insights from renowned speakers and discover the latest trends in D2C and retail.
• Elevate your business: Discover strategies to grow your business and gain a competitive edge.

What is the Razorpay D2C Summit?

The Razorpay D2C & Retail Summit is India’s leading growth focused summit dedicated to empowering Direct-to-Consumer (D2C) and retail businesses. Organized by Razorpay, a leading payments and financial services platform, this summit will be held on 5th September 2024 at Le Meridien, Gurgaon.

The summit brings together industry leaders, entrepreneurs, and innovators to share insights, best practices, and cutting-edge solutions. It aims to provide a platform for D2C and retail brands to connect, learn, and grow. Attendees can expect to gain valuable knowledge on topics such as customer acquisition, retention, marketing, technology, and financial management.

Why Should You Attend the D2C Summit 2024 by Razorpay?

The Razorpay D2C Summit 2024 is an unmissable event for anyone serious about driving growth in the D2C and retail sectors. With over 30+ expert speakers, you’ll gain access to the latest strategies and insights to enhance your business and stay ahead in the competitive market.

Network with Industry Leaders

Engage with influential figures like Aman Gupta, Co-founder and CMO of boAt, Varun Khaitan, Co-Founder of Urban Company, and other successful founders and CEOs of top brands. You’ll have the opportunity to network with 500+ businesses and 5000+ entrepreneurs, leaders, and key decision-makers, opening doors to valuable connections and collaborations.

Gain Insights from Experts

Learn from over 30+ top industry experts as they delve into crucial topics such as enhancing customer buying experience, winning on Shopify store, strategies for conquering global markets & so much more. These expert insights are crafted to refine your business approach and drive exponential growth.

Discover the Latest Trends

Stay ahead of the curve by exploring the latest trends on global expansion strategies, D2C funding, engaging & retaining customers. The event also features exclusive Razorpay product launches, giving your business a competitive edge.

Connect with Like-Minded Professionals

Meet and collaborate with professionals who share your passion for innovation and growth, creating partnerships that can propel your business to new heights.

Don’t miss this opportunity to elevate your business and gain a competitive edge. Register now for the Razorpay D2C & Retail Summit 2024!

Who Should Attend the Razorpay D2C Summit 2024?

The Razorpay D2C Summit 2024 is ideal for a diverse range of professionals and businesses looking to excel in the D2C and retail sectors. Here’s who should consider attending:

D2C and Retail Business Owners

If you own or manage a direct-to-consumer (D2C) or retail business, this summit provides essential insights and strategies to scale your business.

Entrepreneurs and Startups

New and emerging entrepreneurs will benefit from learning the latest industry trends, gaining valuable advice from successful founders, and exploring innovative growth strategies.

Marketing and Sales Professionals

Those involved in marketing, sales, and customer experience roles will gain practical knowledge on optimizing digital marketing efforts, customer retention, and driving sales growth.

Product and Technology Leaders

Professionals responsible for product development and technology integration will find valuable information on leveraging new tools and technologies to gain a competitive advantage.

Investors and Financial Analysts

Investors and analysts seeking to understand the latest trends in D2C sectors will benefit from exclusive insights on funding opportunities and market dynamics.

Business Consultants and Advisors

Consultants and advisors looking to provide enhanced value to their clients will gain deep insights into industry best practices and emerging strategies.

The Razorpay D2C Summit 2024 offers a packed agenda designed to provide actionable insights and networking opportunities for attendees.

Event Agenda: What to Expect at the D2C Summit 2024

The Razorpay D2C Summit 2024 offers a packed agenda designed to provide actionable insights and networking opportunities for attendees. Here is the detailed D2C event agenda: 

Morning Session:

• Keynote Address: Set the stage with an inspiring talk from a renowned industry leader.
• Crafting Elevated Customer Buying Experiences: Explore strategies to enhance customer journeys and drive loyalty.
• Designing the Future of Retail in India: Uncover emerging trends and innovations shaping the retail landscape.
• Mastering Loyalty & Retention for Explosive Growth: Learn proven techniques to build a loyal customer base.

Afternoon Session:

• Decoding D2C Funding: Gain insights into securing the right funding for your D2C venture.
• Building a CFO Stack for 10x Growth: Discover financial strategies for rapid business growth.
• Expanding Your Reach: Unlocking Global Growth: Explore opportunities to enter new international markets.
• Winning Strategies for Your Shopify Store: Optimize your Shopify store for maximum impact.
• From Pitch to Profit: Learn from successful entrepreneurs who have scaled their businesses.

Networking Mixer: Connect with fellow attendees, share ideas, and build lasting relationships.

This comprehensive agenda ensures that attendees leave the summit equipped with actionable insights and a strong network of industry peers.

Meet the Confirmed Speakers for Razorpay D2C Summit

The Razorpay D2C Summit 2024 brings together a powerhouse lineup of industry leaders and visionaries:

These are just a few of the brilliant minds you’ll encounter at the D2C summit. Don’t miss this opportunity to learn from the best and gain insights that will propel your D2C or retail business forward.

How to Register for the Razorpay D2C Summit?

Securing your spot at the Razorpay D2C Summit is easy! Follow these simple steps:

1. Visit the official event website

Head over to the Razorpay D2C Summit registration page. [Registration Closed]

2. Attend Online

If you can’t make it in person, don’t worry! Offline registrations are now closed, but you can still join us virtually. Tune in to the live stream to catch all the action, including keynote speeches, panel discussions, and more.

Click the link below to access the live stream: Razorpay D2C Live Stream

Join us online and be part of India’s largest D2C event from wherever you are!

Frequently Asked Questions

1. When and where is the Razorpay D2C summit taking place? 

The summit will be held on September 5th, 2024, at Le Meridien, Gurgaon.

2. Are there early bird discounts available?

Yes, early bird discounts are currently available. Be sure to register soon to take advantage of these savings.

3. Can I interact with speakers during the event?

To foster knowledge sharing and networking, each session at the Razorpay D2C Summit will include a dedicated Q&A segment. Attendees will have the opportunity to ask questions, seek clarification, and engage in discussions with the speakers.

4. Is the ticket transferable to another person?

No, the ticket is non-transferable.

Each ticket is assigned to a specific individual and cannot be transferred to another person. This ensures that we can accurately track attendance and provide the best possible experience for all attendees.

5. Is the summit an in-person event only, or is there an option to attend virtually?

The Razorpay D2C & Retail Summit offers both in-person and virtual attendance options to cater to the diverse needs of our audience. Experience the energy and networking opportunities of an in-person event or conveniently access the summit’s insights from the comfort of your own space through our virtual platform.